Is Your Credit Union’s IT Support Really Working?


Are You Worried You’re Breaking-The-Bank JUST To KEEP Your Credit Union NCUA Compliant?

Stop Wasting Your Money On Systems That Cause You Chronic Downtime And Leave You Vulnerable to Attacks.

Typical IT support will spend over 90% of their time fighting fires, that leave your credit union with little time to strategically plan projects aimed to increase your security, maintain stability in your environment and utilize the most cost-effective technologies.

You need 24x7x365 support that focuses on proactive monitoring and maintenance (so that you’re never down in the first place!), policy and compliance management (so that you’re always NCUA compliant!), and backup disaster recovery (in the event of that tornado striking, you’ve got nothing to worry about!).

Fixed IT CU Is A unique managed IT service dedicated to credit unions—with continuous leadership, support and risk management for credit union information systems.

FIXED IT CU is:

IT Support When You Need It—you get dedicated professional Credit Union IT Support when you need it 24/7/365!

IT Processes Explicitly Tailored for Credit Unions—Our tiered-technical support staff have documented processes to service, maintain and support credit unions. That means we’ve already documented (and continue to document) solutions to your users’ computer issues to guarantee faster resolution times—and less work outages from software or hardware failure.

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Some Common Questions Our Credit Union Clients Have Asked Of Us:

How do I make sure my network is running when I need it most and  how can you make sure my office gets its issues resolved quickly?

Most IT Support will put off your issues if they don’t pop up during the 40 hour work week. When outsourced solutions say that support is 24/7, you have to ask if the actually have someone in the office working, or simply someone ‘on-call’. If it’s 3 am and you need to finish filing a report, but your machine just froze, will they really be able to help if they’re at the movie theater? Or at their kid’s recital? Not so sure…

Dynamic Edge provides  24/7/365 Onsite and Remote support AND 1-Hour guaranteed Emergency Response to keep you working when you nee it. Don’t have to worry about 9-5 with us!

How do I know I’m NCUA Compliant?

Most IT Support– including internal IT departments–  don’t understand the intricacies behind compliance regulations (which is especially important if you’re regulated by the NCUA examination). Your credit union likely has to burden one of your staff to be a compliance officer just to make sure you won’t fall too far short of being compliant if an audit pops up.

Dynamic Edge provides 24/7/365 compliance monitoring, a dedicated security officer that specializes in NCUA regulations, a process-based process that makes sure your credit union is compliant without having to spend more than simply for your IT Support. How can we control your compliance costs? (Refer to the next questions).

I’m paying TOO much to be NCUA Compliant? How Can I streamline costs?

Too often, I talk to clients that had been spending out the nose for NCUA compliance. The cold hard truth is that most Managed Services or IT Support solutions lack expertise or experience dealing with your NCUA examination. And those that do offer NCUA compliance packages, end up charging you a al carte extras for compliance services (NOTE: these costs add up quickly!).

Dynamic Edge provides NCUA compliance included in your IT Support agreement. How do we manage your compliance costs? Over the years of having to support clients that have NCUA compliance pressures, we’ve developed an internal process that ensures our clients are compliant. We monitor your systems for specific issues related to your compliance and have a NCUA security officer whose main responsibility is keeping your office compliant.

Our Formula for passing your NCUA Examination:

Process-based Systems + Proactive Management + Constant Monitoring  Manageable and Affordable Compliance

I need IT Support that knows credit unions! Do you have CU IT experience?

Most outsourced IT solutions don’t understand or lack the experience to adequately mange credit unions. They don’t have infrastructure, processes and checks in place that make sure they can effectively service credit unions.

Dynamic Edge has a history of servicing credit unions for over 10 years. In that time, we have developed infrastructure and processes specifically to effectively service credit union needs and compliance demands at accessible fixed costs.

How do I know things are getting done? How can I make sure our interests are being best-addressed?

As part of servicing credit unions, we understand that you want to have control over your technology—have a say in decision making—especially on how to most efficiently leveraging technology to service your members better. We have a dedicated credit union technology manager on staff that specializing in strategically planning with you and your team as to how to get you the right technology that addresses your staff and members’ needs while keeping you on track to pass your NCUA examinations.

How do I know my network won’t crash tomorrow?

One of the biggest issues with IT departments and most other IT Support solutions is that they spend most of their time fighting fires. Even if they are patching your computers, they likely lack the infrastructure to accurately predict when your systems need an upgrade or hardware needs replacement because of wear.

Dynamic Edge is focused on preventative maintenance—more so than patching your network, we make sure all of your hardware is (and will be) running well. We use a proprietary predictive model to evaluate when your hardware will fail (99.99% accurate) and can give you the necessary recommendations for you to avoid a disastrous server or network crash before it happens.

I need that data! If a computer crashes, how can I get it quickly?

Most IT Support companies still use dated technologies. Tape drives– still common among many IT companies– will fail! And most IT support fail to even take regular backups– let alone backups that will guarantee you a good starting point if something goes wrong (for instance, your computer crashes or file is deleted).

Dynamic Edge provides: Hourly-Image-Based Backups and Free Loaner Equipment to guarantee if something happens to your machine, you have a quick easy way to get back to work FAST.

How could I utilize my technology more efficiently to better my credit union?

Most of the time, credit unions are not optimizing how they’re using technology. They are wasting time patching symptoms and not getting to the root problem with how technology could make their work EASIER. Most IT support companies don’t have much experience with giving credit unions direction to best leverage technology.

Dynamic Edge provides: you with Quarterly Road Map Meetings to Review your credit union’s Software, Systems and Security. If you ever have any additional questions about your technology, you have a dedicated Business Technology Manager to assist you to make the best decision for your credit union.

I NEED to budget for my IT costs! How can you guarantee fixed IT Support spending?

The hard facts is that when an emergency comes, most IT Support companies will charge you an arm and a leg just to get you up and running again (Don’t even think that they will give you a strategy to keep you from running into the same problem in the future!).

Dynamic Edge offers 24/7/365 service at a Flat Rate Guaranteed (Hassle-Free Billing).

What if I need customized integration of software for my credit union to run smoothly? Any suggestions?

Most IT Support companies don’t have an expert team of programmers to customize software that will work better for your business than simply opening a box. And coding shops will charge exorbitant rates to get you a solution that doesn’t quite fit (the reality is they won’t know your business because they have no interest in how the entirety of your technology works).

Dynamic Edge offers customers Discounted Programming and Project Work from a team that has focused on software integration for credit unions for over 10 years!


 Does Your IT Support REALLY  Understand NCUA Regulations?

Our quarterly NCUA audits will provide you with a compliance road map and all important compliance documentation. We GUARANTEE our work. We eliminate fear and uncertainty.

Having worked with dozens of healthcare institutions in our 18 year tenure supporting businesses, we have mastered IT Support processes tailored to keeping your business NCUA compliant without costing you an arm and a leg:

  • Expert Preventative Maintenance Keeping Your Software Running— you get a team of IT Support that continue to identify problems (system requirements, end of life issues, security compliance, implementation environments) that commonly slow down credit unions.
  • Constant NCUA Compliance Monitoring— stop worrying about NCUA compliance– whether your ENTIRE network is compliant. You no longer have to worry about paying hefty fines for not being complaint. (We will also train your staff annually to meet your training requirement—included in your IT Support!)
  • Quarterly NCUA Risk Analysis and Compliance Reports— You get a quarterly report on your compliance status for NCUA compliance. We’ll present you with solutions if we notice any possible risks in your system.
  • Dedicated IT CU Compliance Officer— Managed Security for your credit union- you have an NCUA compliance specialist as your partner- no need to invest and worry in keeping up your compliance or spending extra for it!
  • Disaster Recovery— In the event of a natural disaster or failure, you have ALL your data backed up DAILY.
  • Dedicated CU Technology Manager— you no longer have to worry about how to best use your technology to make your office run more productively. We have a CU IT professional on staff with specific experience helping credit unions leverage their technology.
  • IT Support When You Need It—since credit unions don’t necessarily run 9-5 shift (Monday through Friday)—you get dedicated support– both Onsite and Remote IT Support– when you need it 24/7/365!
  • Documented IT Solution Paths For Credit Unions—Our tiered-technical support staff have documented processes to service, maintain and support credit unions. That means we’ve already documented (and continue to document) solutions to your users’ computer issues to guarantee faster resolution times—and less work outages from software or hardware failure.
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Remember: IT Service that keeps Credit Unions free of technical problems requires specialized Support that understands the specific tools, platforms and dynamics. Support that proactively recognizes and eliminates computer headaches before problems arise—no matter when (24/7/365)!

Since there’s a good chance you’ve been disappointed, let down and even burned by a less-than-competent IT provider, I want to give you a risk-free way to “kick the tires” before you commit to anything.