Increasing Efficiency in an Existing IT Environment

Problem:
The Borders Group of retail stores was making a major upgrade to all of their business technology — cash registers, kiosks and servers alike. But, because their IT department was constantly bombarded with day-to-day tech support issues, the turnaround time for a single workstation was anywhere between 2-3 days!  They were at a huge security risk — because some of the computers were still running on archaic NT4 / Windows 98 operating systems, which no longer offer updates and patches — and were nearly forced to give up on the project…

Solution:
Dynamic Edge consultants worked closely with the company’s existing IT department to design an automated method of installing and updating hardware. Our method slashed deployment time by 40 times, from 2-3 days to 2 hours with just 15 minutes of hands on time.

With over 450 stores affected, Dynamic Edge saved Borders more than 4,500 man-hours, enabling them to achieve their 2007 upgrade deadline, which would have otherwise been impossible.

Dynamic Edge’s familiarity with the customer’s operations allowed our consultants to make other recommendations such as how to further improve processes and more efficient ways to maintain those processes.

Customer Feedback:

“As the customer who most benefits, I want to let you know the project is an outstanding success! Along with this obvious efficiency improvement, the project…  positions us to reduce necessary build instances from over 60 to a small handful while greatly simplifying future build development effort.

…This solution is fully operational and the accompanying documentation is outstanding. Congratulations to the entire team for delivering a world class solution.”

Tim Kelly, IT Manager, Borders Group